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Advice and answers from the Aura POS team — setting up, taking payment, closing the day, and everything the guide covers.
Getting started
What runs where, quick starts for every role, setting up your restaurant from scratch, running a shop in retail mode, and the three products a licence can hold.
Selling and table service
The Sale screen, the floor plan, seating, courses, reservations and the waitlist, bar tabs, quotes and special orders, and click-and-collect.
Payments and billing
Taking payment, tips, split bills, refunds, corrections, cash management and account invoices.
Kitchen and guest screens
The kitchen display, the customer-facing display, guest QR ordering, takeaway and kiosks, and orders arriving from the delivery apps.
Programmes and daily routines
Gift cards, vouchers, happy hour, loyalty, house accounts, digital checklists, and customer segments and campaigns.
Back office and reports
Menus, staff, the rota, commission, floor plan, inventory, recipe units and prep-item recipes, delivery rates and waybills, saved and scheduled reports, multi-branch menus, VAT201, accounting exports and live Xero and Sage sync, and analytics.
- 17Back Office reference
- 18Reports, VAT and accounting
- 28Staff commission
- 29Saving and scheduling reports
- 30The staff rota
- 32One menu, many branches
- 36Recipe units: grams, litres and "each"
- 37Recipes made of recipes
- 38Counting stock on the tablet
- 39Sending the books to Xero or Sage
- 40Delivering, not just collecting
- 41Listing your products on Google and Facebook
- 42Pricing a repair: labour and parts
- 43Charging a meal to a hotel room
Reliability and hardware
Load shedding and offline behaviour, printers, cash drawers and recommended devices.
Troubleshooting and reference
Fixes for common problems, the FAQ, the glossary and appendices.
Can't find it?
A human answers the support address, and the developer playground documents every endpoint behind these screens.